SUPPORT · CASE DESK

Support

Need help with Criminaler? Email the monitored support address and include the device platform, what you were trying to do, and what happened. Please do not send passwords, sensitive personal information, or private case material.

Email Criminaler support

We will review your message as soon as reasonably possible.

Quick checks

01

A quiz will not load

Check your connection, close and reopen the app, and try again. If the problem continues, tell us which mode and local time were affected.

02

A rewarded ad did not grant tickets

Wait briefly and reopen the relevant screen. Rewards are verified by the ad provider and may arrive after a short delay. Include the approximate time if you contact us.

03

AI Investigation is unavailable

The feature depends on privacy-compatible third-party AI capacity and may be temporarily unavailable. Quiz of the Day and Case Atlas remain available.

CONTENT DESK

Content correction or removal request

Criminaler covers real cases and aims to distinguish convictions and official findings from allegations, suspects, disputed claims, and unresolved theories.

To report inaccurate, outdated, unfair, or inappropriate case material, email support and include:

  • the case name;
  • the exact passage or claim you dispute;
  • why it should be corrected or removed; and
  • a reliable supporting source, when possible.

We review each request on its merits. Submitting a request does not guarantee automatic removal, but materially inaccurate content will be reasonably investigated and corrected or removed where appropriate.

support@criminaler.com

Privacy choices

For data access, deletion, objection, or another privacy request, use the dedicated privacy address and read the policy’s Your choices and rights section.

Email the privacy team
Privacy

You can also send general product feedback from inside the Criminaler app.